Role: UX Designer / Web Designer
Odia Cultural Association London (OCAL) – a cultural association of Odia diaspora that has been functioning for the last 10 years and organizes various cultural festivals and events in the UK. The festivals are traditionally related to the Odia culture and primarily caters to the same community who wish to celebrate their heritage while living in an international location. One of the major highlights of the organization has been its events.
Initially, the chief of members reached out to me with a quick brief where he highlighted the need for a website to be created for OCAL focusing on a few features. In a quick chat as well as my earlier experience (I had attended one of their events in 2015), I could understand the primary activities of the organization. The events are majorly attended by several people, majorly families which is not limited to members only but also several other people (non-member participants). Hence the regular event participants include members as well as non-members.
In order to further understand the needs & expectations of the participants, I conducted a survey along with a few one-to-one interviews. The survey was supposed to target important functions of OCAL and questions were all formed around it. This brought clarity to a few aspects –
The members clearly wanted the website to be more targeted towards serving the purposes of participants (member and non-members included)
This was highlighted as a major aspect of the website.
An increase in exposure was also highlighted as an important aspect as the existing members wanted to reach out to more members of the community in the UK in order to drive more participants to the events.
Further, it was figured that online event booking including online payment features for events was something that the users wanted as that would make things more organized & easier as well. As of now, the event organizing process was being handled manually which resulted in delays and confusion.
To sum up, the main points that were inferred –
- The website had to be mainly participant-centric majorly.
- Communications around the event process need to be worked on. The communication including participation, booking confirmation, and payment for events at present happens in a manual way which makes the process difficult.
- After the events are over, the information, etc around it is not easily shareable
- Majorly the existing participants/ members also wanted the outreach to grow so they don’t lose touch with their heritage and could also pass that on to their children, who in most cases are completely unaware of the Odia culture.
Basis the data, the following personas were crafted
The user journey had to be centered around the events feature as well as learning more about the organization
Ideation / Wireframes
All of these were built on Adobe XD
The prototypes were tested with 2 former participants to understand if the user journey is working as per the aforementioned plan.